Design & Innovation

CUSTOMER CENTERED

Addressing your needs — we are investing in a world class design capability to help us uncover your hidden needs and drive the insights that power our innovation programs.

Addressing your needs — we are investing in a world class design capability to help us uncover your hidden needs and drive the insights that power our innovation programs.

Capability Brochure

APPROACH
Design thinking

We believe that through adopting world’s best practice in design we can enhance our capability and refuel an even stronger contribution to the world of hospital care. A design thinking approach fits naturally with us, because it asks us to place your needs at the centre of everything we do.

Quality of care

HUMAN CENTRED DESIGN

Immersing ourselves in your world

Design in action - observing, listening and immersing ourselves in how you work helps us to better understand your challenges and how we can help. Our Cadence® Suction Irrigator is an example of how our approach yields results.

The design, form and user interface of the Multigate Cadence® Suction Irrigator is well resolved and the tactile experience is a major improvement on existing technologies.

- The Good Design Awards Jury

Solving problems — by watching how you work, understanding the challenges you face and appreciating the obstacles you encounter, we are better equipped to translate these into relevant and valuable evolutions of our products

MOTIVATION

Improving performance

Empathy

Designing starts with empathy and taking the time to walk in our customers' shoes, to the see world from their perspective and create a greater understanding of their needs.

Wider Focus

We look beyond the product and are equally focused on the design of our product education, the management of inventory and the lifecycle of the product.

Pioneering

Fearless in our exploration and discovery of new techniques, approaches and materials, we’ve always understood the need to imagine a future before it exists.

featured service

MxU — Our Online Learning Platform

MxU — Our Online Learning Platform

Free online short courses for your phone, tablet or desktop device.

Try it now

featured product

Climate Neutral ProcedurePacks®

Climate Neutral ProcedurePacks<sup>®</sup>

As part of our commitment to better product stewardship, every Procedure Pack sold to New Zealand customers from 1 September 2023 will be supplied Climate Neutral. 

Find out more